Frequently Asked Questions

What payment methods do you accept?

We accept Cash on Delivery, UPI, Credit/Debit Cards, and Netbanking.

What is your refund policy?

We offer a 5-day refund policy. Please note that an unboxing video is required. Refunds are processed within 7 business days after approval.

How long does delivery take?

Cash on Delivery (COD) Orders: Delivered within 7-9 days after verification.

Paid Orders: Delivered within 3-5 days.

What shipping partners do you use?

We use Bluedart, Delhivery, DTDC, XpressBees, Ecom Express, Ekart, Amazon, and other reliable carriers.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this number to track your shipment on the courier’s website.

Can I change or cancel my order after placing it?

Orders can be modified or canceled if they haven’t been processed yet. Please contact us as soon as possible to request changes.

What should I do if I receive a damaged or incorrect item?

Please contact us immediately with your order number and a photo of the damaged or incorrect item. We’ll assist you with a replacement or refund.

How do I contact customer support?

You can reach us via email at support@ecowavez.com or by phone at +91 9620621586.

Do you offer bulk discounts?

Yes, we offer discounts on bulk purchases. Please get in touch with us to discuss your requirements and pricing.